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Rick Tate
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Rick Tate is an internationally recognized expert on
service quality, leadership development and organizational excellence. Rick is co-founder
of Innovative Thinking, Inc., an international consulting firm, a founding faculty member
of the Center for Innovative Leadership, and a faculty member for the Institute of
Management Studies.
For over 15 years, Rick has been consulting, speaking,
training, writing and developing state of the art concepts that challenge people’s
mind-sets and develop new ways of thinking. His expertise is backed by over 12 years of
successful line management experience.
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Rick has authored many books, articles and
training programs including the best-seller, Leadership and the Customer
Revolution, Legendary Service™, Frontline Service™, World
Class Customer Service and The Service Monkey™. His acclaimed training
programs have been translated into over eleven languages and distributed all over the
world. |
Rick is a captivating and motivating speaker whose use of
stories, examples, anecdotes and metaphors provides a unique learning experience for
audiences. He speaks to literally thousands of people a year from groups of ten senior
executives to thousands of front line employees.
His client list is extensive and reads like a
"who’s who" of business. It includes such notable organizations as Disney,
Coca Cola, Johnson & Johnson, Motorola, American Honda, Brinker, Xerox, IBM, Perrier,
National Park Service, Norwest, Publix, Norstan, Manpower, Bank-One, Nortel and J.C.
Penney.
Rick holds graduate degrees from the University of San
Francisco and California American University and has served as a faculty member at many
institutions of higher education.
Some of Rick's topics are:
- Leadership and the Customer Revolution
- Customer Centered Communications
- No Theory, No Learning
- Frontline Service
- Service Leadership
- Leading by Values
- Employee Retention
- Service Recovery
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Rick Tate!
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