MICHELE RICHARDS

Michele Richards is a corporate training and employee communications consultant, specializing in personal effectiveness skills training, quality service and the development of employee communications strategies. Michele is co-authoring with Rick Tate the soon to be published Customer Centered Communications, a practical business resource for strategically improving employee performance through communication. 

With the ability to tailor her style to meet the needs of the participant, Michele is comfortable delivering training workshops and other interventions to small problem-solving teams, large seminar groups…and everything in between.

Michele has both developed and delivered custom training workshops, as well as facilitated several packaged programs in the areas of:

In addition, she is a certified facilitator for Blessing/White’s Managing Personal Growth™ and ThinkIT’s Legendary Service and Frontline Service.

She has spoken to and worked with a wide range of organizations, particularly in high-tech manufacturing, including: AST Computer, Baxter Healthcare Corporation, Linfinity Microelectronics, Motorola Semi-conductor, Rembrandt, Rockwell Semiconductor, Toshiba America Information Systems and the International Customer Service Association Southern California Chapter.

After completing her degree in Journalism Communications and Business from the University of Georgia, Michele spent 11 years in the advertising industry as a Sr. Account Executive and Copywriter. In 1992, Michele was invited to join the corporate staff at AST Computer, one of her long-term clients, to manage the Training and Development Department and launch the company’s first ever Employee Communications function. Since becoming an independent consultant and trainer, Michele has built a reputation for quickly assessing customer needs and developing strategies to effectively and affordably meet those needs.

Click here to read an article by Michele Richards and Rick Tate!