CARRIE
T. JAMES
Carrie James, founder and President of ThinkIT
(IT), is an experienced consultant, product developer and marketing specialist in the
training and development industry. Carrie spent over seven years with Blanchard Training
and Development wearing various hats from Product Development Coordinator to Director of
Sales and Marketing. In 1989 Carrie married, moved and started IT. With almost 30 years in
leadership positions as well as her unique combination of education and experience, Carrie
continues to grow IT at an above industry rate while maintaining their high level of
service, quality and value.
Prior to her career with Blanchard Training and
Development, Carrie held various positions in the private and public sectors. Carrie is
retired from the United States Coast Guard Reserve as Lieutenant Commander where she held
various positions including; Executive Officer (2nd in Command), Battle Watch Commander
and Search and Rescue Mission Coordinator. She also attained career status with the
Federal Government working in DC and Southern California as a Budget Analysts and an
Environmental Protection Specialist.
IT is a woman owned, small business offering full-service
corporate education and consulting. The firm specializes in Service Quality Improvement
and Leadership. Some of our best selling programs are: Legendary Service, Frontline
Service and Leadership and the Customer Revolution. Our services
include: data gathering and assessments, developing custom courseware, facilitating
process improvement, continuing education and development and creating standards of
performance.
In addition to exclusive partners such as world renowned
best-selling author, consultant and speaker Rick Tate, IT has a network of
associates that create a well balanced team diverse in their cultures, their geographic
locations, their education and experience, and their expertise. Having been in the
training and development industry for over 15 years, Carrie and the IT staff act as a
one-stop-shop for finding solutions to just about any performance improvement challenge.
This could range from finding and booking speakers for your next annual event to simply
referring you to a quality vendor for a special product or service.
Carrie graduated from California State University at Long
Beach with a BA (Suma Cum Laude) in Public Administration and from California American
University with an MS in Management. She also completed courses at Lowell Tech in
Massachusetts, the University of Maryland, and the USDA Graduate School in DC.
She is a member in the American Society for Training and
Development, the International Society for Performance Improvement and the International
Customer Service Association.
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